Reference

Terms That Govern Your zk99 Account

These Terms & Conditions set out the rules for opening, using, and closing your zk99 account. Access to our platform and all services depends on your local law and the eligible regions we serve — read these terms before you start.

Account holders onlyLocal law appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to change with notice
zk99 Terms That Govern Your zk99 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you believe a term has been applied to your account incorrectly, contact our team directly. We handle account-specific queries, transaction disputes, and term clarification requests through the channels below — available to account holders in Bangladesh.

Team online

Live Chat

Open the chat window from your account dashboard. Our team handles term-related queries and account disputes through live chat for verified account holders.

Email Support

Send your query to our support address from your registered email. Include your account reference so our team can pull up the relevant transaction or term detail quickly.

Account Help Centre

Log into your account and navigate to Help to find answers to common term questions, account rules, and wallet policy explanations without waiting for a reply.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices Under These Terms

These terms set out how we protect your account data, how long we keep records, and how you can request changes. Your account information — including wallet history for bKash, Nagad, and Rocket transactions — is held securely and used only for account management and regulatory compliance purposes. We do not sell your data to third parties.

Account Data Retention

We keep your account records, transaction history, and wallet logs for the period required under applicable regulations. You can request a summary of your data via the Help Centre.

Security Practices

Account access is protected by password and OTP verification. Any device that has not logged in before triggers a fresh verification step to keep your wallet safe.

Cookies and Session Data

We use session cookies to keep your account active and preference cookies to remember your settings. You can manage cookie preferences through your browser settings at any time.

Requesting Account Changes

To update your registered details or close your account, submit a request through the Help Centre or contact support via live chat. Identity verification is required before changes take effect.

Common Questions About These Terms

Below are the questions we get most often about how these Terms & Conditions work, what they cover, and what your rights are as an account holder.

Yes. All wallet transactions — bKash, Nagad, Rocket — are covered by these terms. The same account rules, dispute process, and withdrawal conditions apply regardless of which local payment method you use.

Access depends on your local law and eligible regions. If online gaming or sports betting is not permitted where you are, these terms do not override that restriction. You should confirm your eligibility before opening an account.

We may update these terms and will notify you through your registered account. Continuing to use the platform after the notice period means you accept the changes. You can close your account if you do not agree.

Contact our team via live chat or email from your registered address. Include your account reference and the transaction in question. Our team will review it against the applicable term and respond to you directly.

We retain records for the period required by applicable regulations. You can request a summary of your data through the Help Centre at any time using your verified account login.

Contact support immediately via live chat or email. Our team will explain which term applies, what triggered the suspension, and what steps — including any identity verification — are needed to resolve it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.