Reference

How zk99 Handles Your Personal Information

Your privacy matters to how we run this platform. When you open an account with us or use bKash, Nagad, or Rocket to fund your wallet, we collect only what we need to process your transactions and keep your account secure.

Account Data ProtectionLocal Payment PrivacyCookie ControlsData Retention Policy

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What We Collect and Why We Collect It

zk99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, contact details, and the payment method you use — whether that is bKash, Nagad, or Rocket. Transaction records tied to your wallet are stored to process withdrawals, resolve disputes, and meet fraud-prevention requirements. We do not sell

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this data to third parties, and we do not share it with advertisers. Your mobile number, linked to your bKash or Nagad wallet, is used only for account verification and support contact — not for unsolicited marketing. Device data such as browser type and IP address
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is collected automatically when you access our platform, and is used solely for security monitoring and session management. If you use Rocket for a transfer, that transaction ID is retained as part of your account ledger. How long we keep your data depends on transaction type
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and applicable legal obligations in your eligible region. You can request a summary of what we hold at any time by contacting our support team directly. Access to this platform and the scope of applicable data law depend on your local law and the eligible regions
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we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We use SSL encryption across every page and transaction flow, so the data moving between your device and our servers is protected in transit. Account passwords are hashed and never stored in plain text. If you access the platform from a mobile browser or a saved app shortcut on Android, the same encryption applies. Data retention periods vary by record type — active account data is kept while your account is open, and transaction logs may be retained longer where financial regulations in eligible regions require it. You can request access to your stored data, ask for corrections, or submit a deletion request at any time.

SSL Encryption Every login, deposit step, and account action runs over SSL. Data sent during your bKash or Nagad transaction is protected in transit end to end.

Cookie Controls We use session cookies for login state and analytics cookies for platform performance. You can manage cookie preferences from your browser settings at any time.

Data Retention Account records are kept while your account remains active. Transaction logs tied to Rocket or Nagad payments may be retained for regulatory compliance periods.

Data Request Process To access, correct, or delete your personal data, contact support with your account ID. We confirm receipt and aim to respond within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to know what data we hold, request a correction, or ask us to delete specific records, our support team handles these requests directly. Reach out through the channels below and include your registered account details so we can locate and review your information without delay.

Live Chat Start a chat session from your account dashboard. Our team reviews privacy requests during support hours and follows up to your registered contact.

Email Support Send your data request to our support address. Include your account ID and the specific information you are asking about for a faster response.

Account Help Centre Log in and visit the Help section to submit a formal data request. Requests submitted this way are tracked and you receive a reference number.

Common Questions About Your Privacy on zk99

Here are the questions we hear most often about how we handle personal data, cookies, and account information.

We collect your name, contact number, and the payment method you register — such as bKash, Nagad, or Rocket. Device and browser data is collected automatically for security purposes.

We do not sell or share your personal data with advertisers. Data may be passed to payment processors like bKash or Nagad only as required to complete your transaction.

Contact our support team through live chat or email and provide your account ID. We will locate your records and send a summary within a reasonable response period.

Yes. Submit a deletion request via the Help Centre or support email. We will review what can be removed and advise on any records we are required to retain under applicable regulations.

Active account data is retained while your account is open. Transaction logs for bKash, Nagad, and Rocket payments may be kept longer where financial or legal obligations in eligible regions apply.

We use session cookies to keep you logged in and analytics cookies to monitor platform performance. You can adjust or block cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoFAQ

How zk99 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy

Common Questions About Your Privacy on zk99

01 What personal data does zk99 collect when I open an account?

02 Does zk99 share my data with third parties?

03 How do I request a copy of the data zk99 holds about me?

04 Can I ask zk99 to delete my personal data?

05 How long does zk99 keep my transaction records?

06 Does zk99 use cookies, and can I control them?

Privacy Policy

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