Reference

What You Agree To When You Use zk99

Before you open an account or move funds through bKash, Nagad or Rocket, these legal conditions apply to how your account works, what we can and cannot do, and what your responsibilities are.

Jurisdiction-dependent eligibilitybKash, Nagad, Rocket wallet rulesAccount holder responsibilitiesData retention policyContact rights explained
zk99 What You Agree To When You Use zk99
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

We hold account data only as long as necessary to service your account and meet compliance obligations. You can request a summary of what we hold by contacting us through the email path listed on this page. Cookies on zk99 track session activity and wallet interactions — you can adjust cookie preferences in your browser, though some functions depend on session cookies to work correctly.

Data Retention

Account records, including wallet transaction logs for bKash, Nagad and Rocket, are kept for the period required by applicable compliance rules, then securely deleted.

Cookie Use

Session cookies keep your account active during play. Analytics cookies help us understand how the account dashboard is used — you can disable these without losing account access.

Account Security Steps

Your account is protected by OTP verification at login. If you suspect unauthorised access, use the account lock option in settings and contact support immediately via live chat.

Requesting Changes

To correct, update or remove personal data we hold, send a formal request by email. We aim to confirm receipt and outline next steps within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about how these terms apply to your account, a wallet transaction via bKash, Nagad or Rocket, or your eligibility to access the platform, there are direct ways to get a response. Our account support team handles legal queries separately from general gameplay questions so your concern reaches the right person faster.

Team online

Live Chat Support

Open the live chat widget from your account dashboard. Legal and account-condition queries are flagged to a dedicated handler, not a general queue.

Email for Formal Queries

Send a written request to our support email for matters that need a documented response — account holds, data requests or terms-related disputes.

Account Help Centre

Your account panel includes a help section where you can submit a query with your wallet reference number — useful for bKash, Nagad or Rocket transaction disputes.

Legal Questions We Hear Most Often

These questions come up regularly when account holders want to understand their rights under our terms — covering eligibility, data, wallet transactions and how to raise a dispute.

Access depends on the laws and eligible regions where you are located. We recommend checking whether online account activity of this type is permitted under local law before registering.

If your account is placed on hold, any pending wallet transaction via bKash, Nagad or Rocket is paused. Our team reviews the account and contacts you through your registered details.

Send a written request to our support email with your registered account name and wallet reference. We will confirm what data we hold and how it is used within a reasonable timeframe.

Yes. Submit a deletion request by email. Note that transaction records tied to compliance obligations may need to be retained for a defined period before full deletion can be applied.

Account eligibility is your responsibility to verify against local law. zk99 does not confirm access rights for any region; if local rules prohibit this activity, those rules apply to you.

Raise a formal dispute through the support email path. Include your account ID and a description of the issue. We review each case and respond through the same channel you used.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.